It is argued that many types of bureaucratic reform have entailed an extension or intensification of, not a departure from, bureaucratic control. This paper reports the findings of a qualitative case study which examines the impact of ‘new bureaucratic’ structures and systems on the...

This research entitled "The influence of financial and non financial compensation on Employees Job Performance in PT Perkebunan Nusantara (PTPN) II Tanjung Morawa-Medan". The purpose of this research is to investigate and analyze the influence of financial and non financial compensation on...

There is great interest in the application of technological solutions driven by a thriving CRM industry. It has been shown the more effective the implementation of SFA, the greater its impact on increased sales performance. Previous research on SFA adoption has focused on the individual as the...

This study examined Kirkpatrick’s training evaluation model (Kirkpatrick & Kirkpatrick, 2006) by assessing a sales training program conducted at an organization in the hospitality industry. The study assessed the employees’ training outcomes of knowledge and skills, job performance, and the...

Viral marketing is the business approach that uses peer-to-peer communications to increase product awareness and adoptions through widespread social networks of receivers. Benefiting from the unprecedented fast growth of online social networks, this marketing maneuver merits a deeper...

Online price comparison agents (shopbots) allow consumers toinstantaneously receive price and other information from many onlineretailers. Online consumer clickstream data from ComScore Inc.demonstrate that consumers are increasingly using shopbots to conductsearch. This phenomenon raises such...