, physical environment, and service quality) and outcome variables (disconfirmation, customer satisfaction, and loyalty). A …

) with service satisfaction and loyalty are examined. Results indicate that the reliability aspect of service quality is … strongly related to satisfaction and loyalty in the stockbrokerage industry, while the assurance aspect of service quality … and loyalty, perceptions of actual service have the strongest correlations with those behavioural outcomes. The findings …

model integrates key sequential concepts such as brand knowledge, brand trust, and brand loyalty. Destination brand … concept of brand trust is defined in the context of risk and expectations. Brand loyalty is operationalized as behavioral …

social responsibility (CSR) on customer attitudes (loyalty, trust and commitment) and behavioral intentions (patronage …

, payment facilities and considerations, site linking and redirection, buyer traffic, loyalty and advertising schemes and …

to higher service levels, increased customer satisfaction, and loyalty. …