Jones, Marilyn Y; Spence, Mark T; Vallaster, Christine - 2008
may attach to the brand. Because a goal of brand managers is to get consumers to associate positive emotions with a brand … affect the likelihood of generating emotional reactions to the web experience itself, the brand, fellow customers, and … employees of the firm. The emotion-causing antecedents elucidated in this article are the website's vividness, interactivity …