Women are a significant presence in today's workforce; however, few rise to the top management ranks. Therefore, there is a critical need to better understand the factors that facilitate their success. This study examined several variables that may contribute to women's objective (income, span of...

The purpose of this study was to determine the effectiveness of the implementation of an internally created performance appraisal system as well as the subjects' overall satisfaction with the implementation. The system was implemented at a major technology consulting firm in the US. The subjects...

Wage and income surveys covering the period 1989-1999 are used to display changes in inequality of earnings and main factors of disparities. In the first part, increasing differences in the Czech Republic and the decreasing weight of demographic characteristics in wage structure are observed. In...

This paper examines the changes in relative earnings of workers with different education levels during Vietnam’s transition. It is found that females enjoy a higher return to education than males do in 1998, reversing the situation observed five years ago. A large fall in the returns to...

Online price comparison agents (shopbots) allow consumers toinstantaneously receive price and other information from many onlineretailers. Online consumer clickstream data from ComScore Inc.demonstrate that consumers are increasingly using shopbots to conductsearch. This phenomenon raises such...

Tipping is an important part of the restaurant industry. In the United States, tips in the food industry alone amount to almost 44 billion every year. Furthermore, tips often account for a large majority of a server's paycheck. This study will examine the relationship between tipping and other...

A tip is an extra payment that a customer pays voluntarily in gratitude for a service (Wikipedia, 2010). According to Mason (2006), servers’ income-tax takes out almost all their hourly salaries; therefore tips can represent 100% of servers’ take-home pay. In other aspects, tips are not only...

Physical distribution services are becoming increasingly important as supply chains strive to become more efficient in the logistical flow of goods to industrial customers. Performance of these services, however, takes place during encounters that customers have with various interfacing...

A key question is whether the instruments developed for consumer services can accurately gauge the service quality perceptions of organisational customers. Reports psychometric testing of the SERVQUAL as a measure of service quality in ocean freight services. Based on a survey of a...

A growing recognition of the critical differences between industrial and consumer services requires additional research emphasis on marketing of services in business-to-business context. Presents an application of SERVQUAL as a measure of service quality in Ocean Freight Services. Based on a...