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ECONIS (ZBW)
1,850
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1
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
2
The personification of the service labour process and the rise of soft skills : a French case study
Bailly, Franck
;
Léné, Alexandre
- In:
Employee relations
35
(
2013
)
1
,
pp. 79-97
Persistent link: https://www.econbiz.de/10009750065
Saved in:
3
Dienstleistungsverkehr in industriellen Wertschöpfungsprozessen
Hildebrand, Wolf-Christian
;
Klostermann, Tanja
- In:
Wertschöpfungsprozesse bei Dienstleistungen : Forum …
,
(pp. 215-236)
.
2007
Persistent link: https://www.econbiz.de/10003450744
Saved in:
4
Kapazitätsmanagement von Dienstleistungsanbietern : theoretische Erkenntnisse und Konkretisierung an einem Fallbeispiel Call-Center
Meier, Roland
-
1997
Persistent link: https://www.econbiz.de/10000634255
Saved in:
5
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
6
Consumer post-purchase dissonance on financial services market : case study of Poland
Smyczek, Sławomir
- In:
Proceedings of the 16th Annual Conference on Marketing …
,
(pp. 357-373)
.
2008
Persistent link: https://www.econbiz.de/10003800219
Saved in:
7
A case study of service desk's performance measurement system
Siti-Nabiha, A. K.
;
Thum, W. Y.
;
Sardana, G. D.
- In:
International journal of commerce and management
22
(
2012
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10009582109
Saved in:
8
Zur Qualität von Inbound Centers im Marketing : Typen - Wirkungen - Implikationen
Schagen, Alexander
-
2012
Persistent link: https://www.econbiz.de/10009671542
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9
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
10
Beschwerdemanagement
Stauss, Bernd
;
Seidel, Wolfgang
-
2014
-
5., vollständig überarbeitete Auflage
Kundenzufriedenheit
ist für die meisten Unternehmen ein erstrangiges Ziel. Doch unzufriedene Kunden werden nur selten …
Persistent link: https://www.econbiz.de/10012392150
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