Unemployment in Europe has reached 10% as this was prepared, and it is over 10% in the United States at the same time. How has the service economy been related to the current global recession? That is the focus of this paper. Much has been written about the impact of the structural shift to...

The aim of this research consists on determine the factors that explain costumer satisfaction in the Mexican household fixed Internet service industry. The impossibility to measure directly our variable of interest entails the use of a factor analysis methodology which examines latent variables...