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Persistent link: https://www.econbiz.de/10011754254
Personen in Deutschland. In Sachen Digitalisierung zeigen sich die Deutschen überraschend zuversichtlich: 54% sehen sich selbst …
Persistent link: https://www.econbiz.de/10011795641
Die Digitalisierung von Wirtschaft und Gesellschaft bleibt nicht ohne Wirkung auf Arbeitsmarkt und Wachstum. Welche Effekte sind aber tatsächlich von dieser "digitalen Revolution" für wen und wo zu erwarten? Die Autoren bieten einen Überblick über den aktuellen Forschungsstand und beleuchten...
Persistent link: https://www.econbiz.de/10011530912
Instrumente des Self-Service Reportings haben das Potenzial, datengetriebene Entscheidungsfindung auf allen Ebenen zu ermöglichen oder zu erleichtern. Der Einsatz dieser Technologie wird maßgebliche Veränderungen des Entscheidungsverhaltens mit sich bringen. Bisher existieren wenige...
Persistent link: https://www.econbiz.de/10014528922
Many services are provided in the form of self-service. In self-service, customers simultaneously become the sole producer and a consumer of a service. Using a scenario-based experiment, we examine the psychology of queuing for self-service, and how inter-customer interaction affects service...
Persistent link: https://www.econbiz.de/10012612031
Nowadays, IT operations devolve many tasks in IT services to internal customers (i.e., IT self-service). The rationale for this service task devolvement is often to reduce the IT personnel’s workload. However, prior research has shown that IT operations often fail to achieve this goal....
Persistent link: https://www.econbiz.de/10014503727
Service quality has been a topic of extensive inquiry for decades that has emerged in form of self-service which has profound effects on the way customers interact with firms to create positive service outcomes i.e., customer convenience, security, and behavioral intentions. This study focuses...
Persistent link: https://www.econbiz.de/10012505568
Germany on subjective job security. Using fixed-effects models, this article tests whether workplace training has positive …
Persistent link: https://www.econbiz.de/10011345320
worldwide. Germany is a forerunner in the deployment of RES and has ambitious goals for the future. The support and use of … associated with renewable energy deployment in Germany until 2030. To this end, we use a novel model, the ‘Sectoral Energy …-Economic Econometric Model’. This is an econometric multi-country model which, for Germany, contains a detailed representation of …
Persistent link: https://www.econbiz.de/10011402865
Using a large data set for Germany, we show that both the raw and the unexplained gender earnings gap are higher in …
Persistent link: https://www.econbiz.de/10010331949