This article conceptually explores the dark side of luxury work, i.e. service work in the luxury segment, by using the analytical perspective of 'paradoxes'. We identify three paradoxes arising from the dark side of luxury work which are interrelated, affect different actors (managers, customers...

Recently, outsourcing services has been an important component of the organizational strategy of service firms. However, most research studies mainly focus on analyzing the determining factors of outsourcing at the expense of its structural effects. The aim of this paper is to examine the extent...

In the course of increasing internationalisation of the German economy, growth in export can also be expected for the German service sector. However, there has only been limited information about the export behaviour of German service companies so far. This gap can be closed to some extent by...

Im Zuge der zunehmenden Internationalisierung der deutschen Wirtschaft ist auch eine wachsende Exportorientierung der deutschen Dienstleistungswirtschaft zu erwarten. Über das Exportverhalten von Anbietern unternehmensnaher Dienstleistungen ist jedoch im Gegensatz zu Industrieunternehmen...

In der deutschen Volkswirtschaft ist nicht nur der internationale Handel mit Waren, sondern auch der mit Dienstleistungen kräftig gestiegen. Deutschland ist der weltweit drittgrößte Exporteur von Dienstleistungen. Über das Exportverhalten von Dienstleistungsunternehmen, insbesondere kleiner...

There is an intrinsic link between the success of service firms and the availability of appropriate labor resources, making employee attraction and retention a critical concern for service organizations. Effects of recruitment efforts are influenced by applicants' subjective person-environment...

Many job posts require one to display emotions specified by organisational standards. Such work is referred to as emotional labour (EL) and consists in producing particular emotional reactions in contacts with a customer as well as suppressing the actual emotional reactions that could be seen...

This paper developed a new theory for supply chain architecture, and engineering design that enables integration of the business and supply chain strategies. The architecture starts with individual supply chain participants and derives insights into the complex and abstract concept of...

This paper applied case study research to design architectures for green-field supply chain integration. The integration design is based on a case study of a supply chain integration of 5 companies, operating in different, but supply chain complimenting industry sectors. The case study research...

The first step in starting each production is the choice of suppliers. The choice of suppliers is influenced by many factors that differ depending on whether it is the first relationship with suppliers or it is about establishing partnerships with suppliers. Factors influencing selection are...