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Monitoring the Quality of Services in Electronic Banking
Jovovic, Radislav; Lekic, Elvis; Jovovic, Miroslav - In: Journal of Central Banking Theory and Practice 5 (2016) 3, pp. 99-119
assess the bank’s quality and client’s satisfaction with them, in order to be able to monitor, correct and improve the …
Persistent link: https://www.econbiz.de/10012217839
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Determinants of customer satisfaction of banking industry in Bangladesh
Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256
satisfaction. Bank managers are recommended to formulate operations and marketing strategies that focus on desires of customers to …
Persistent link: https://www.econbiz.de/10011938313
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Relación entre la calidad de servicio y la satisfacción del consumidor: Su evaluación en el ambito del turismo termal
Alén González, M. E.; Fraiz Brea, J. A. - In: Investigaciones Europeas de Dirección y Economía de … 12 (2006) 1, pp. 251-272
Service quality and satisfaction are constructs that have received so much attention in marketing literature; they had been the central elements of many investigations. However, the relationship between them is not still clear. Because of it, in the present work, a model which picks up the causal...
Persistent link: https://www.econbiz.de/10010280372
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School Choice and School Quality in the US
Nechyba, Thomas - In: CESifo DICE Report 02 (2004) 4, pp. 33-38
Persistent link: https://www.econbiz.de/10011696489
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Does activity mix and funding strategy vary across ownership? Evidence from Indian banks
Ghosh, Saibal - In: Atlantic Review of Economics 1 (2011), pp. 1-33
Using data on Indian banks during 1996-2007, the paper examines the impact of bank activity and short-term funding for … bank returns and risks. The findings indicate that larger, fast growing financial firms tend to have higher fee income … contrary, the impact of non-deposit funding share on bank profitability is weak. In terms of bank riskiness, the evidence is …
Persistent link: https://www.econbiz.de/10010290049
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Effects of e-banking on growth of customer base in kenyan banks
Okibo, Bichanga Walter; Wario, Ali Yattani - In: The International Journal of Management Science and … (2014) 11-(Jan-Mar), pp. 48-64
The study highlights the effects of E-banking services on growth of customer base in Kenyan banks for over the last five years. It addresses issues that affect effective utilization of E-banking facilities by customers. The study generally investigates how lack of technological know-how,...
Persistent link: https://www.econbiz.de/10010368656
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Analysis and modeling of the determinants of mobile banking acceptance
Silva Bidarra, Samuel Henrique; Muñoz-Leiva, Francisco; … - In: The International Journal of Management Science and … (2013) 8-(Apr-Jun), pp. 1-27
Mobile banking represents a great breakthrough in electronic banking. However due to several factors, costumers are not still completely confident in its use. In this study we contribute to the research on electronic banking adoption, in particular mobile banking acceptance, and we improve our...
Persistent link: https://www.econbiz.de/10010368685
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Gender as a moderating element of customer satisfaction with electronic banking? An empirical study
Liébana-Cabanillas, Francisco; Martínez-Fiestas, Myriam; … - In: The International Journal of Management Science and … (2012) 5-(Jul-Sep), pp. 1-34
The importance of Electronic Banking as an alternative channel for marketing products and services, along with the associated cost savings, has brought about significant changes in the financial sector in recent years. Electronic Banking has become a differentiator among financial institutions,...
Persistent link: https://www.econbiz.de/10010368690
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Bankenmarkt Deutschland: Restrukturisierungserfolge und -notwendigkeiten
Brabänder, Bernd - In: Vierteljahrshefte zur Wirtschaftsforschung 75 (2006) 4, pp. 135-150
Im Jahr 2006 hat sich die Stimmung in der deutschen Kreditwirtschaft deutlich verbessert. Die Geschäftsentwicklung übertrifft zum Teil sogar die Erwartungen (vgl. Sachverständigenrat zur Begutachtung der gesamtwirtschaftlichen Entwicklung 2006: 234). Mittlerweile ernten viele Kreditinstitute...
Persistent link: https://www.econbiz.de/10010377779
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Validation of a quality assessment tool for insurance services in business-to-business marketing
Pop, Nicolae Al.; Petrisoaia, Carmen - In: The International Journal of Management Science and … (2013) 10-(Dec), pp. 123-137
Considering their importance and place in the production of the GDP (Gross domestic product), services are regarded by academicians and practitioners as a key element in shaping the competitiveness of the national economy. Service quality drives the growth and progress of any company. Insurance...
Persistent link: https://www.econbiz.de/10010368670