charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in … structural model indicate that service quality and fair service charge both have positive direct impact on customer satisfaction … customer satisfaction through perceive value, i.e. perceived value has mediating role between quality, charge fairness and …

customer satisfaction and loyalty at Waroeng Steak Restaurants in DKI Jakarta. This research design is descriptive and … significant effect on customer satisfaction but have no significant effect on customer loyalty, brand image has a significant … effect on customer satisfaction but has no significant effect on customer loyalty; product quality has a significant effect …

with major influence in customer satisfaction and loyalty towards the retailer, in order to guarantee a continuous and … satisfaction, and the effect of the latter on customer loyalty. … benefits perceived by customers, as well as the benefits obtained by the organization in terms of customer loyalty for four …

Customer experience, satisfaction and word-of-mouth intention contribute a crucial part in enhancing customer loyalty … a direct positive effect on loyalty. Age was found to moderate the effect of customer satisfaction on loyalty. However …, gender, education and income did not moderate the effect of customer satisfaction on loyalty. These results contribute to the …

tourists consuming traditional food in tourist destinations is expected to provide satisfaction and can lead to loyalty to the … traditional Balinese food has a significant effect on tourist satisfaction and also tourist loyalty.And the satisfaction of … tourists satisfaction on foreign tourists loyalty, and finally the influence between-meal experience and foreign tourists …

applications. Experienced advantage, user satisfaction, and post-use trust toward mobile banking applications are among the …

This paper investigates satisfaction and loyalty in social commerce by integrating the role of emotion as a mediating … proposes a new validated model to explain satisfaction and loyalty in social commerce. Structural Equation Modelling (SEM) has … variable and level of involvement as a moderating variable. Based on cognitive appraisal theory, to explain satisfaction and …

This study explores the relationship between travel satisfaction and destination loyalty intention. The research was … modelling (SEM), the results substantiate the importance of tourism satisfaction as a determinant of destination loyalty. Also … destination to others. Clusters of tourists were also identified and characterized in relation to satisfaction levels and loyalty …

Customer satisfaction and loyalty are important concerns for travel providers and have a significant role in maximizing … adopted by the company and how this affects their satisfaction and loyalty. A questionnaire was used for data collection and … values, bonding, commitment, trust, tangibility, and handling customer conflicts on passenger satisfaction and loyalty. …