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Even though the importance of Key Account Management (KAM) in building long term buyer-seller relationships is widely recognized in literature this long term perspective of KAM lacks appropriate empirical examination. The purpose of this study is to propose a conceptualization of Key Account...
Persistent link: https://www.econbiz.de/10010310668
I explore the fact that the Mongol Empire invaded most of Eurasia but left Western Europe untouched. I hypothesize that differences in exposure to the Mongols resulted in divergent institutional paths. Where the Mongols invaded, they set up highly centralized autocratic institutions. Meanwhile,...
Persistent link: https://www.econbiz.de/10015206866
Die Erwartungen von Kunden an Sach- und Dienstleistungen haben sich verändert. Einerseits stellen sie höhere Anforderungen in Bezug auf Qualität, Komfort und Personalisierung. Andererseits möchten sie gestaltend zur Erreichung dieser Werte beitragen. Um weiterhin am Markt konkurrieren zu...
Persistent link: https://www.econbiz.de/10014503675
institutional literature, the authors question the assumption that service logic is dominant for all actors of a service ecosystem …. By applying activity theory, the article illustrates how an institutional logic multiplicity among actors can negatively … state logic of some actors, which is characterized by the obligation to provide mobility, impairs the quality of service …
Persistent link: https://www.econbiz.de/10014504080
Purpose: Adopting the service-ecosystem perspective, this is the first empirical study conceptualising tourism as an ecosystem. Based on the institutional theory and focusing on high-value hospitality services, it aims to unveil the components of the multilayer tourism ecosystem that enable...
Persistent link: https://www.econbiz.de/10012217528
companies. The complexity is due to the various actors involved as well as the physical and digital components of a smart … service innovation. To help companies initiate smart service innovation, this paper introduces the relevant actors and …, generating smart service innovation ideas is a complex challenge for companies. The complexity is due to the various actors …
Persistent link: https://www.econbiz.de/10015271547
Governance practices allow to improve the dialogue between different sectors and to satisfy the interests of the actors …, the establishment of agreements and mutual control. Based on the governance relationships between the actors, it is … electricity sector. To this end, a documentary review was carried out to establish the list of actors involved and the governance …
Persistent link: https://www.econbiz.de/10014494434
Garlic is the main bulb crop produced in Libokemkem District, but this crop's value chain status and particular actors …, three groups of actors are identified. 92.4% of Garlic value chain activities are undertaken by main actors, who constitute … 89.6% of the total actors in the entire value chain. Wholesalers governed the chain; they have a 31.2% share of the …
Persistent link: https://www.econbiz.de/10014505538
In this paper the authors apply a meta-theory analysis to compare two theoretical approaches: the resource-based view (RBV) and service-dominant logic (S-D logic). The comparison is based on three aspects: 1. a general profile; 2. the role of resources; 3. the conceptualisation of value. The...
Persistent link: https://www.econbiz.de/10010330085
A growing number of announcements on new and innovative medical devices are reported each year by economic actors …. However, very few new technologies are successfully acquired and adopted by healthcare actors. To examine how economic and … healthcare system actors perceive entrepreneurs' strategies employed to respond to and address healthcare system actors …
Persistent link: https://www.econbiz.de/10011990654