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Why service recovery fails: Te...
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Beziehungsmarketing
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Bowen, David E.
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Michel, Stefan
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Johnston, Robert
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3
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1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of customer behaviour
1
Journal of destination marketing & management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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MIT sloan management review
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
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ECONIS (ZBW)
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1
Consumer thoughts, actions, and feelings from within the service experience
Bowen, David
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1513-1528
Persistent link: https://www.econbiz.de/10003802525
Saved in:
2
Do multi-view X-ray systems improve X-ray image interpretation in airport security screening?
Bastian, Claudia Christina von
;
Schwaninger, Adrian
; …
- In:
Zeitschrift für Arbeitswissenschaft : ZfA
62
(
2008
)
3
,
pp. 165-173
Persistent link: https://www.econbiz.de/10003755571
Saved in:
3
Implementierungshürden des Value Based Pricing
Michel, Stefan
;
Pfäffli, Patrick
- In:
Marketing review St. Gallen : Marketingfachzeitschrift …
26
(
2009
)
5
,
pp. 26-31
Persistent link: https://www.econbiz.de/10003887533
Saved in:
4
Mass-customised products : are they bought for uniqueness or to overcome problems with standard products?
Michel, Stefan
;
Kreuzer, Michael
;
Kühn, Richard
; …
- In:
Journal of customer behaviour
8
(
2009
)
4
,
pp. 307-327
Persistent link: https://www.econbiz.de/10003916596
Saved in:
5
An expanded and strategic view of discontinuous innovations : deploying a service-dominant logic
Michel, Stefan
;
Brown, Stephen Walter
;
Gallan, Andrew S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 54-66
Persistent link: https://www.econbiz.de/10003679873
Saved in:
6
Reconfiguration of the conceptual landscape : a tribute to the service logic of Richard Normann
Michel, Stefan
;
Vargo, Stephen L.
;
Lusch, Robert F.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 152-155
Persistent link: https://www.econbiz.de/10003679934
Saved in:
7
Die praktische Relevanz individualisierbarer Massengüter aus Sicht der Nachfrage
Kreuzer, Michael
;
Kühn, Richard
;
Michel, Stefan
- In:
Die Betriebswirtschaft : DBW
67
(
2007
)
4
,
pp. 399-417
Persistent link: https://www.econbiz.de/10003517888
Saved in:
8
Guaranty Trust Bank of Nigeria : comment
Michel, Stefan
- In:
Thunderbird international business review
51
(
2009
)
4
,
pp. 399-401
Persistent link: https://www.econbiz.de/10003874382
Saved in:
9
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
10
Capture more value
Michel, Stefan
- In:
Harvard business review : HBR
92
(
2014
)
10
,
pp. 78-85
Persistent link: https://www.econbiz.de/10010417523
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