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Psychometric sifting to effeciently select the right service employees
Bateson, John E. G.; Wirtz, Jochen; Burke, Eugene; … - In: Managing service quality : MSQ ; an international journal 24 (2014) 5, pp. 418-433
Persistent link: https://www.econbiz.de/10010422332
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Sifting to efficiently select the right service employees
Bateson, John E. G.; Wirtz, Jochen; Burke, Eugene F.; … - In: Organizational dynamics : a quarterly review of … 43 (2014) 4, pp. 312-320
Persistent link: https://www.econbiz.de/10010465725
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When hiring, first test, and then interview
Bateson, John E. G.; Wirtz, Jochen; Burke, Eugene; … - In: Harvard business review : HBR 91 (2013) 11, pp. 34
Persistent link: https://www.econbiz.de/10010196177
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Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196