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Dienstleistungsqualität
7
Service quality
7
Tourism
6
Tourismus
6
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
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Tourism industry
4
Tourismuswirtschaft
4
Beschwerdemanagement
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Turkey
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hospitality
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service failure
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Customer service
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Emotion
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Human Resource Management
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Krankenhaus
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Kundenservice
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Personalmanagement
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Self-report
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emotion recognition
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service recovery
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Ability-based
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Article in journal
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15
research-article
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15
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Koc, Erdogan
15
Boz, Hakan
4
Ayyildiz, Ahu Yazici
1
Bahar, Reyhan
1
Beyazıt, Mehmet Fuat
1
Bilgili, Bilsen
1
Kaya, Nihat
1
Kilic, Recep
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Ozkul, Emrah
1
Ozsahin, Mehtap
1
Topcu, Demet
1
Ulukoy, Metin
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Villi, Bilge
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Journal of hospitality marketing & management
3
Journal of hospitality and tourism insights
2
The international journal of human resource management
2
Total quality management & business excellence
2
Tourism management : research, policies, practice
2
Competitiveness review : an international business journal incorporating Journal of global competitiveness
1
Journal of travel and tourism marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
15
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1
A review of country tourism competitiveness, research performance and overall country competitiveness
Koc, Erdogan
- In:
Competitiveness review : an international business …
19
(
2009
)
2
,
pp. 119-133
Persistent link: https://www.econbiz.de/10003928454
Saved in:
2
Inversionary and liminoidal consumption : gluttony on holidays and obesity
Koc, Erdogan
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 825-838
Persistent link: https://www.econbiz.de/10010246261
Saved in:
3
Power distance and its implications for upward communication and empowerment : crisis management and recovery in hospitality services
Koc, Erdogan
- In:
The international journal of human resource management
24
(
2013
)
19
,
pp. 3681-3696
Persistent link: https://www.econbiz.de/10010198665
Saved in:
4
Service failures and recovery in hospitality and tourism : a review of literature and recommendations for future research
Koc, Erdogan
- In:
Journal of hospitality marketing & management
28
(
2019
)
5
,
pp. 513-537
Persistent link: https://www.econbiz.de/10012176674
Saved in:
5
An analysis of snow options for ski resort establishment
Beyazıt, Mehmet Fuat
;
Koc, Erdogan
- In:
Tourism management : research, policies, practice
31
(
2010
)
5
,
pp. 676-683
Persistent link: https://www.econbiz.de/10003978713
Saved in:
6
An exploratory analysis of the influence of human resource management activities and organizational climate on job satisfaction in Turkish banks
Kaya, Nihat
;
Koc, Erdogan
;
Topcu, Demet
- In:
The international journal of human resource management
21
(
2010
)
10/12
,
pp. 2031-2051
Persistent link: https://www.econbiz.de/10008736244
Saved in:
7
Psychoneurobiochemistry of tourism marketing
Koc, Erdogan
;
Boz, Hakan
- In:
Tourism management : research, policies, practice
44
(
2014
),
pp. 140-148
Persistent link: https://www.econbiz.de/10010384230
Saved in:
8
Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
Boz, Hakan
;
Koc, Erdogan
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1201-1214
Persistent link: https://www.econbiz.de/10012607237
Saved in:
9
Development of hospitality and tourism employees' emotional intelligence through developing their emotion recognition abilities
Koc, Erdogan
;
Boz, Hakan
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 121-138
Persistent link: https://www.econbiz.de/10012256122
Saved in:
10
The influence of colour of lighting on customers' waiting time perceptions
Bilgili, Bilsen
;
Ozkul, Emrah
;
Koc, Erdogan
- In:
Total quality management & business excellence
31
(
2020
)
10
,
pp. 1098-1111
Persistent link: https://www.econbiz.de/10012256693
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