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Public infrastructure services in the European Union : challenges for territorial cohesion

Clifton, Judith; Díaz Fuentes, Daniel; … - In: Regional studies 50 (2016) 2, pp. 358-373

Persistent link: https://www.econbiz.de/10011417912

An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective

Shareel, Mahumd Akhter; Archer, Norman P.; Dwivedi, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 339-354

Persistent link: https://www.econbiz.de/10011300186

Assessing public services from the citizen perspective : what can we learn from surveys?

Clifton, Judith; Fernández-Gutiérrez, Marcos; … - In: Journal of economic policy reform 25 (2022) 1, pp. 1-8

Persistent link: https://www.econbiz.de/10013177925

Trustworthiness of digital government services : deriving a comprehensive theory through interpretive structural modelling

Janssen, Marijn; Rana, Nripendra P.; Slade, Emma L.; … - In: Public management review 20 (2018) 5, pp. 647-671

Persistent link: https://www.econbiz.de/10011887477

PUBLICSERV : Quality assessment scale for public services

Vieira, Kelmara Mendes; Ravanello, Renata Pase - In: International journal of consumer studies 48 (2024) 4, pp. 1-21

Persistent link: https://www.econbiz.de/10014576028

Digital divide and the use of digital public services during the COVID-19 pandemic

Slijepčević, Sunčana - In: Naše gospodarstvo : NG 69 (2023) 1, pp. 19-28

epidemiological measures, citizens were enforced to use the Internet to an increased extent. The digital divide among citizens and the … capability of citizens to get an equal level of services has also come to the fore. The paper explores the changes in the use of … e-government services and the impact of the pandemic on the citizens' attitudes toward Internet use in Croatia. The …

Persistent link: https://www.econbiz.de/10014279118