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1
Work organization, technology, and performance in customer service and sales
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
52
(
1999
)
4
,
pp. 539-564
Persistent link: https://www.econbiz.de/10001622246
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2
Who benefits from teams? : Comparing workers, supervisors, and managers
Batt, Rosemary L.
- In:
Industrial relations : a journal of economy & society
43
(
2004
)
1
,
pp. 183-212
Persistent link: https://www.econbiz.de/10001919689
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3
Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
54
(
2000/01
)
2
,
pp. 425-449
Persistent link: https://www.econbiz.de/10001578484
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4
Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
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5
How institutions and business strategies affect wages: a cross-national study of call centers
Batt, Rosemary L.
;
Nohara, Hiroatsu
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 533-552
Persistent link: https://www.econbiz.de/10003883036
Saved in:
6
Introduction: Institutional change and labour market segmentation in European call centres
Doellgast, Virginia
;
Batt, Rosemary L.
;
Sørensen, Ole H.
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 349-371
Persistent link: https://www.econbiz.de/10003915933
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7
Employer strategies and wages in new service activities : a comparison of co-ordinated and liberal market economies
Batt, Rosemary L.
;
Nohara, Hiroatsu
;
Kwon, Hyunji
- In:
BJIR : an international journal of employment relations
48
(
2010
)
2
,
pp. 400-435
Persistent link: https://www.econbiz.de/10008839596
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8
The economic pay-offs to informal training : evidence from routine service work
Liu, Xiangmin
;
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
61
(
2007/08
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10003585821
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9
An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.
;
Colvin, Alexander James
- In:
Academy of Management journal : AMJ
54
(
2011
)
4
,
pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
Saved in:
10
A primer on private equity at work : management, employment, and sustainability
Appelbaum, Eileen
;
Batt, Rosemary L.
- In:
Challenge
55
(
2012
)
5
,
pp. 5-38
Persistent link: https://www.econbiz.de/10009693704
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