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Typologies and frameworks in service innovation
Kowalkowski, Christian; Witell, Lars - In: The Routledge handbook of service research insights and …, (pp. 109-130). 2020
Persistent link: https://www.econbiz.de/10012238613
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Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo; Gustafsson, Anders; Witell, Lars - In: Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends, (pp. 29-40). 2011
Persistent link: https://www.econbiz.de/10008908837
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Customer integration in service innovation
Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per; … - In: The handbook of innovation and services : a …, (pp. 301-317). 2010
Persistent link: https://www.econbiz.de/10003953576
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The role of the customer in the development process
Sandén, Bodil; Gustafsson, Anders; Witell, Lars - In: Involving customers in new service development, (pp. 33-56). 2006
Persistent link: https://www.econbiz.de/10003593196
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Service innovation and customer co-development
Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per; … - 2010
Persistent link: https://www.econbiz.de/10003968932
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The role of customers in the development of public organizations
Engström, Jon; Elg, Mattias; Poksinska, Bozena; … - In: Sustainable development in organizations : studies on …, (pp. 93-108). 2015
Persistent link: https://www.econbiz.de/10011735633
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Against service innovation : why service innovation is not sustainable
Witell, Lars; Snyder, Hannah; Carlborg, Per - In: Debating innovation : perspectives and paradoxes of an …, (pp. 203-219). 2023
Persistent link: https://www.econbiz.de/10014228410