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Advances in applied economics, business and development
59
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
LISS 2012 ; Vol. 2
47
Einkaufen und Investieren in China
39
LISS 2012 ; Vol. 1
37
Prozessmanagement in der Praxis : Wertschöpfungsketten planen, optimieren und erfolgreich steuern
37
Business insights: China : practical advice on operational strategy and risk management
29
Proceedings of the 5th International Conference on Economic Management and Green Development
29
Proceedings of the 6th Euro-Asia Conference on Environment and CSR: Technological Innovation and Management Science Session ; Pt. 4
29
Deutsch-chinesische Innovationspartnerschaft: Rahmenbedingungen, Chancen und Herausforderungen : die Policy Briefs der deutschen DCPI Expertengruppe 2017-2019
27
Handbook of Chinese organizational behavior : integrating theory, research and practice
27
China and the Asian Pacific economy : second part of proceedings of the International Conference on China and the Asia Pacific Economy ; held 14 - 16 July 1996 at The University of Queensland, Brisbane
26
China's economic growth and transition : macroeconomic, regional, environmental and other dimensions ; first part of proceedings of the International Conference on China and the Asia Pacific Economy ; held 14 - 16 July 1996 at The University of Queensland, Brisbane
26
Strategic alignment, governance, people and culture
26
The four modernizations
26
Globalisation and labour mobility in India and China : ABERU 2005 conference proceedings ; 29 - 30 September 2005
25
Business insights: China : practical advice on entry strategy and engagement
24
Business process management workshops : BPM 2007 international workshops, BPI, BPD, CBP, ProHealth, RefMod, semantics4ws, Brisbane, Australia, September 24, 2007 ; revised selected papers
24
China : new engine of world growth
24
Economic openess in modernizing China
24
Handbook on the international political economy of China
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Modeling risk management in sustainable construction
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Rising inequality in China : challenges to a harmonious society
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Applied economics, business and development
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Handbook of research on business process modeling
23
Business Process Management Workshops : BPM 2012 International Workshops, Tallinn, Estonia, September 3, 2012 ; revised papers
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China's emerging financial markets : challenges and opportunities
21
Mainland China : politics, economics and reform
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Perspectives on development in mainland China
21
Business Process Management Workshops : BPM 2009 international workshops, Ulm, Germany, September 7, 2009 ; revised papers
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China's great economic transformation
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Prozessmanagement : ein Leitfaden zur prozessorientierten Organisationsgestaltung
20
S-BPM ONE - learning by doing - doing by learning : third international conference, S-BPM ONE 2011, Ingolstadt, Germany, September 29 - 30, 2011 ; proceedings
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Business process management cases vol. 2 : digital transformation - strategy, processes and execution
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Business success in China : with 6 tables
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China linking markets for growth
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Handbook on China and globalization
19
Introduction, methods, and information systems
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Modern analysis of customer surveys : with applications using R
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Proceedings of 2013 world agricultural outlook conference
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1
Blueprinting für Messegesellschaften : zum systematischen Strukturieren und optimieren des Dienstleistungsprozesses "Messe" - mit Konzentration auf den Kundentyp "Aussteller"
Riedel, Klaus
- In:
Stakeholder im Fokus : Management-Ansätze für …
,
(pp. 219-256)
.
2017
Persistent link: https://www.econbiz.de/10011614375
Saved in:
2
Organisational learning dimensions and talent retention strategies for the service industries
Atiku, Sulaiman Olusegun
;
Fields, Ziska
- In:
Global practices in knowledge management for societal …
,
(pp. 358-381)
.
2018
Persistent link: https://www.econbiz.de/10011764962
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3
Connecting factory to theatre : lessons from a case study
Croom, Simon
;
Baglieri, Enzo
- In:
Managing consumer services : factory or theater?
,
(pp. 45-67)
.
2014
Persistent link: https://www.econbiz.de/10010478150
Saved in:
4
Kundeninteraktionen intelligent steuern : Chancen erkennen und wahrnehmen
Bommer, Michael-Maria
- In:
Die Zukunft des Customer Service : Analysen, …
,
(pp. 81-91)
.
2008
Persistent link: https://www.econbiz.de/10003598315
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5
Erfolgreiches Managen von
Kundenzufriedenheit
als Basis zur Steigerung der organisatorischen und prozessualen Leistungsfähigkeit von Unternehmen
König, Manfred
- In:
Lernende Organisation
,
(pp. 135-174)
.
2008
Persistent link: https://www.econbiz.de/10003576041
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6
Einführung ins Service Design : Ziele, Prozess und Instrumente
Gouthier, Matthias H. J.
- In:
Service Design : innovative Services und exzellente …
,
(pp. 17-32)
.
2017
Persistent link: https://www.econbiz.de/10011735320
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7
Serviceprozessmanagement und Kundenbegeisterung im Zeitalter der Digitalisierung
Kolbenschlag, Michael
;
Rütten, Oliver
- In:
Service Design : innovative Services und exzellente …
,
(pp. 63-78)
.
2017
Persistent link: https://www.econbiz.de/10011735383
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8
Modernes Zufriedenheitsmanagement in der Assekuranz : von Menschen, KI und prädiktiver
Kundenzufriedenheit
Mühlhaus, Daniel
;
Pointner, Sonja
;
Hofmann, Jens
; …
- In:
Marketing und Innovation in disruptiven Zeiten
,
(pp. 429-458)
.
2023
Persistent link: https://www.econbiz.de/10013555090
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9
Entwicklung eines innovativen Fernlehrgangs einschließlich Mobile Learning zur Förderung refelxiver Handlungsfähigkeit in der Produktionsorganisation
Schlick, Christopher
;
Heinen, Simon
;
Frenz, Martin
- In:
Lehren und Lernen für die moderne Arbeitswelt
,
(pp. 39-56)
.
2015
Persistent link: https://www.econbiz.de/10011415800
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10
Systematische Weiterentwicklungen des Wertstromdesigns zur Steigerung der kollektiven Intelligenz von Unternehmen
Edtmayr, Thomas
;
Sunk, Alexander
;
Kuhlang, Peter
;
Sihn, …
- In:
Corporate Capability Management : wie wird kollektive …
,
(pp. 107-138)
.
2013
Persistent link: https://www.econbiz.de/10010440377
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