Purpose: Having accurate forecasts of future sales is mandatory for planning Supply Chains and providing the right distribution task resources. The usage of data in forecasting models enables precise planning and supports the company’s competitiveness. This research shows a reference model...

Purpose: Prior studies on customer satisfaction research have focused on the private sector. However, few studies have looked at services of general interest. Methodology: Using a PLS-SEM methodology, we establish and adapt a theoretical model based on the well-known ECSI to the waste disposal...

Purpose: Recently, big data has received considerable industrial and academic attention. Social media(SM) are becoming reliable big data sources that include various information such as customer’s opinions, product reviews and trends. However, the supply chain management (SCM) field has been...