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Quantifying the bullwhip effect in supply chains
Metters, Richard - 2008
Persistent link: https://www.econbiz.de/10003726952
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The neglect of service science in the operations management field
Metters, Richard - 2010
Persistent link: https://www.econbiz.de/10003968719
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Culture and religion in service provision
Metters, Richard - In: Research handbook on services management, (pp. 180-193). 2022
Persistent link: https://www.econbiz.de/10014452616
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Wider die Erosion von Qualitätsstandards : Strategien bei Arbeitsüberlastung in der Dienstleistungsindustrie
Oliva, Rogelio - In: System Dynamics für die Finanzindustrie : simulieren …, (pp. 271-291). 2008
Persistent link: https://www.econbiz.de/10003722713
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Death spirals and virtuous cycles : human resource dynamics in knowledge-based services
Oliva, Rogelio; Sterman, John D. - 2010
Persistent link: https://www.econbiz.de/10003968722