Kern Pipan, Karmen; Gomišcek, Boštjan; Mayer, Janez - In: Journal of East European management studies : JEEMS 17 (2012) 3, pp. 313-332
This paper is based on the findings of empirical research conducted in 110 Slovenian companies. Using statistical methods, we examine the effect of the EFQM Excellence Model on the institutionalization of total quality management (TQM) tools and approaches, as well as financial results to...
