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The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering : evidence from Indonesian logistics service providers

Masudin, Ilyas; Safitri, Nika Tampi; Restuputri, Dian Palupi - In: Cogent business & management 7 (2020) 1, pp. 1-30

This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the service quality was provided into three variables, namely...

Persistent link: https://www.econbiz.de/10012650009

Incorporating the "valued opinion of internal and external customer (VOICE)" for product quality improvement

Sharma, Jitendra Kumar - In: Indian journal of economics & business : IJEB 17 (2018) 2, pp. 393-400

Persistent link: https://www.econbiz.de/10012650171

The strategic value of servitization : a quality management perspective

Erkul, Muratcan; Chakraborty, Subhajit; Kaynak, Hale - In: Quality management journal : QMJ 28 (2021) 4, pp. 176-189

Persistent link: https://www.econbiz.de/10012650359

The strategic value of servitization : a quality management perspective

Erkul, Muratcan; Chakraborty, Subhajit; Kaynak, Hale - In: Quality management journal : QMJ 28 (2021) 4, pp. 176-189

Persistent link: https://www.econbiz.de/10012650360

The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic

Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent business & management 8 (2021) 1, pp. 1-35

This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty during the COVID-19 pandemic and customer trust as a moderating variable. In this study, the service quality consists of three variables: the quality of staff service, quality of...

Persistent link: https://www.econbiz.de/10012661363

Evaluating service quality and service value in manufacturer-distributor settings : a systems approach

Kivijärvi, Hannu; Virta, Aleksi - In: Journal of business-to-business marketing 28 (2021) 1, pp. 21-46

Persistent link: https://www.econbiz.de/10012584484

Reviewing interfirm relationship quality from a supply chain management perspective

Qian, Chen; Seuring, Stefan; Wagner, Ralf - In: Management review quarterly 71 (2021) 3, pp. 625-650

Persistent link: https://www.econbiz.de/10012618965

Dissecting supply chain integration : impact of integration quality on customer-oriented performance

Yang, Chenlung; Lin, Shu-Ping; Chan, Ya-Hui; Kim, Myung Kyo - In: Total quality management & business excellence 32 (2021) 11, pp. 1271-1289

Persistent link: https://www.econbiz.de/10012607244

Design of TSSFD technique and its application study in a traditional pump manufacturing company

Thirunavukkarasu, V.; Devadasan, S. R. - In: International journal of applied management science : IJAMS 14 (2022) 2, pp. 136-159

Persistent link: https://www.econbiz.de/10013252825

When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity

Najafi-Tavani, Saeed; Zaefarian, Ghasem; Robson, Matthew J. - In: Journal of business research : JBR 145 (2022), pp. 130-143

Persistent link: https://www.econbiz.de/10013197888