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Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic; Smart, Andi; Williams, Mike; Hall, … - In: Journal of service management 26 (2015) 3, pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
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The association of quality, risk, sacrifice, satisfaction, and loyalty at the destination level : a structural model
Hossain, Md Enayet; Quaddus, Mohammed; Shanka, Tekle - In: Tourism analysis : an interdisciplinary tourism & … 20 (2015) 4, pp. 381-397
Persistent link: https://www.econbiz.de/10011389282
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The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos; Athanasopoulou, Pinelopi; … - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
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A Markovian-QFD approach in addressing the changing priorities of the customer needs
Asadabadi, Mehdi Rajabi - In: International journal of quality & reliability management 33 (2016) 8, pp. 1062-1075
Persistent link: https://www.econbiz.de/10011606104
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An integrative framework of buyer-supplier negative relationships quality and dysfunctional interfirm conflict
Prince, Melvin; Palihawadana, Dayananda; Davies, Mark A. P. - In: Journal of business-to-business marketing 23 (2016) 3, pp. 221-234
Persistent link: https://www.econbiz.de/10011606403
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Managing requirements for the development of a novel elbow rehabilitation device
Callegaro, Aline Marian; Schwengber ten Caten, Carla; … - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 404-411
Persistent link: https://www.econbiz.de/10011613252
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Patient-centric quality assessment framework for healthcare services
Park, Geun-wan; Kim, Yongse; Park, Kwangtae; Agarwal, … - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 468-474
Persistent link: https://www.econbiz.de/10011613350
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The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
Kim, Hyun Sik; Choi, Beom Joon - In: The journal of services marketing 30 (2016) 4, pp. 384-397
Persistent link: https://www.econbiz.de/10011615454
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Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo - In: The TQM journal : the international review of … 28 (2016) 6, pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
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Quality of lifestyle and luxury purchase inclinations from the perspectives of affluent Muslim consumers
Kassim, Norizan M.; Zain, Mohamed M. - In: Journal of Islamic marketing : JIMA 7 (2016) 1, pp. 95-119
Persistent link: https://www.econbiz.de/10011560545