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Service failures and recovery in hospitality and tourism : a review of literature and recommendations for future research
Koc, Erdogan - In: Journal of hospitality marketing & management 28 (2019) 5, pp. 513-537
Persistent link: https://www.econbiz.de/10012176674
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A review of country tourism competitiveness, research performance and overall country competitiveness
Koc, Erdogan - In: Competitiveness review : an international business … 19 (2009) 2, pp. 119-133
Persistent link: https://www.econbiz.de/10003928454
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Power distance and its implications for upward communication and empowerment : crisis management and recovery in hospitality services
Koc, Erdogan - In: The international journal of human resource management 24 (2013) 19, pp. 3681-3696
Persistent link: https://www.econbiz.de/10010198665
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Inversionary and liminoidal consumption : gluttony on holidays and obesity
Koc, Erdogan - In: Journal of travel and tourism marketing 30 (2013) 7/8, pp. 825-838
Persistent link: https://www.econbiz.de/10010246261
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Triangulation in tourism research : a bibliometric study of top three tourism journals
Koc, Erdogan; Boz, Hakan - In: Tourism management perspectives : TMP 12 (2014), pp. 9-14
Persistent link: https://www.econbiz.de/10010440245
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The influence of customer participation on service failure perceptions
Koc, Erdogan; Ulukoy, Metin; Kilic, Recep; Yumusak, Sedat; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
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Employee attractiveness and customers' service failure perceptions
Villi, Bilge; Koc, Erdogan - In: Journal of hospitality marketing & management 27 (2018) 1, pp. 41-60
Persistent link: https://www.econbiz.de/10011848320
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An analysis of snow options for ski resort establishment
Beyazıt, Mehmet Fuat; Koc, Erdogan - In: Tourism management : research, policies, practice 31 (2010) 5, pp. 676-683
Persistent link: https://www.econbiz.de/10003978713
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An exploratory analysis of the influence of human resource management activities and organizational climate on job satisfaction in Turkish banks
Kaya, Nihat; Koc, Erdogan; Topcu, Demet - In: The international journal of human resource management 21 (2010) 10/12, pp. 2031-2051
Persistent link: https://www.econbiz.de/10008736244
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Psychoneurobiochemistry of tourism marketing
Koc, Erdogan; Boz, Hakan - In: Tourism management : research, policies, practice 44 (2014), pp. 140-148
Persistent link: https://www.econbiz.de/10010384230