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Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour; Golmohammadi, Davood; McFadden, … - In: Journal of operations management 38 (2015), pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
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Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.; Linderman, Kevin W.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 1, pp. 2-17
Persistent link: https://www.econbiz.de/10011976301
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An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young; Gowen, Charles, III.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 4, pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
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An exploratory analysis for Lean and Six Sigma implementation in hospitals : together is better?
Lee, Jung Young; McFadden, Kathleen L.; Gowen, Charles, III. - In: Health care management review : HCM review 43 (2018) 3, pp. 182-192
Persistent link: https://www.econbiz.de/10011881323
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Examining pathways to safety and financial performance in hospitals : a study of lean in professional service operations
Dobrzykowski, David D.; McFadden, Kathleen L.; … - In: Journal of operations management 42/43 (2016), pp. 39-51
Persistent link: https://www.econbiz.de/10011492306
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Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.; Stock, Gregory N.; Gowen, … - In: Health care management review : HCM review 40 (2015) 1, pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
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Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability
McFadden, Kathleen L.; Lee, Jung Young; Gowen, Charles, III. - In: Quality management journal : QMJ 22 (2015) 4, pp. 37-53
Persistent link: https://www.econbiz.de/10011384436
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Knowledge management as a mediator for the efficacy of transformational leadership and quality management initiatives in US health care
Gowen, Charles, III.; Henagan, Stephanie C.; McFadden, … - In: Health care management review : HCM review 34 (2009) 2, pp. 129-140
Persistent link: https://www.econbiz.de/10003839586
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The patient safety chain : transformational leadership's effect on patient safety culture, initiatives, and outcomes
McFadden, Kathleen L.; Henagan, Stephanie C.; Gowen, … - In: Journal of operations management 27 (2009) 5, pp. 390-404
Persistent link: https://www.econbiz.de/10003890336
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Contrasting continuous quality improvement, Six Sigma, and lean management for enhanced outcomes in US hospitals
Gowen, Charles, III.; McFadden, Kathleen L.; Settaluri, … - In: American journal of business : applying research to … 27 (2012) 2, pp. 133-153
Persistent link: https://www.econbiz.de/10009711428