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The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - In: Management science : journal of the Institute for … 62 (2016) 3, pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
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Role of bottom-up decision processes in improving the quality of health care delivery : a contingency perspective
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T. - In: Production and operations management : an international … 25 (2016) 3, pp. 458-476
Persistent link: https://www.econbiz.de/10011458268
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Collaboration between service professionals during the delivery of health care : evidence from a multiple-case study in U.S. hospitals
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T. - In: Journal of operations management 42/43 (2016), pp. 62-79
Persistent link: https://www.econbiz.de/10011492333
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Process management impact on clinical and experiential quality : managing tensions between safe and patient-centered healthcare
Chandrasekaran, Aravind; Senot, Claire; Boyer, Kenneth K. - In: Manufacturing & service operations management : M & SOM 14 (2012) 4, pp. 548-566
Persistent link: https://www.econbiz.de/10009669700
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Manufacturing process innovation in the pharmaceutical industry
Lugovoi, Ivan; Andritsos, Dimitrios A.; Senot, Claire - In: Manufacturing & service operations management : M & SOM 24 (2022) 3, pp. 1760-1778
Persistent link: https://www.econbiz.de/10013271090
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Novelty and scope of process innovation : the role of related and unrelated manufacturing experience
Lugovoi, Ivan; Andritsos, Dimitrios A.; Senot, Claire - In: Production and operations management : the flagship … 31 (2022) 10, pp. 3877-3895
Persistent link: https://www.econbiz.de/10013419410
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Editorial: Empirical elephants : why multiple methods are essential to quality research in operations and supply chain management ; response and comments
Singhal, Vinod; Flynn, Barbara B.; Ward, Peter T.; … - In: Journal of operations management 26 (2008) 3, pp. 345-348
Persistent link: https://www.econbiz.de/10003716178
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Dynamic capabilities through continuous improvement infrastructure
Anand, Gopesh; Ward, Peter T.; Tatikonda, Mohan V.; … - In: Journal of operations management 27 (2009) 6, pp. 444-461
Persistent link: https://www.econbiz.de/10003906452
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Defining and developing measures of lean production
Shah, Rachna; Ward, Peter T. - In: Journal of operations management 25 (2007) 4, pp. 785-805
Persistent link: https://www.econbiz.de/10003490074
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Role of explicit and tacit knowledge in Six Sigma projects : an empirical examination of differential project success
Anand, Gopesh; Ward, Peter T.; Tatikonda, Mohan V. - In: Journal of operations management 28 (2010) 4, pp. 305-315
Persistent link: https://www.econbiz.de/10003988970