Produktivitätsmanagement industrieller Dienstleistungen -- Produktivitätsbenchmarking -- Dienstleistungseffizienz im Gesundheitswesen -- Effizienz im Kundenbeziehungsmanagement -- Produktivitätsmanagement in Aus- und Weiterbildung durch Service Engineering.

1. Introduction -- 2: African Seaports in Transition, 1850-1880s -- 3: Port systems and regional hierarchies in Africa in the long term -- 4: Modernization and development of the Moroccan port model during the Protectorate (1912-1956) -- 5: Seaports of the Gulf of Guinea, c.1970-2018:...

This two volume book presents an in-depth analysis of many of the most important issues facing today's shipping and port sectors. Volume 1 of Dynamic Shipping and Port Development in the Globalized Economy focuses on the application of theory to practice in Maritime Logistics.