"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided...

Risk Assessment And Risk Management -- Contents -- Isolation or Integration? The Relationship between Risk Assessment and Risk Management -- 1 Introduction -- 2 Historical Review -- 3 Risk Assessment in Siting Decisions -- 4 Risk Ranking and Site Prioritization in the Management of Contaminated...

Framing the Risk Challenge -- Understanding the Hidden Risk of Dynamic Complexity -- Understanding the Nature of Risk -- Human Interaction and Perception of Risk -- Risk Evolves as Experience Evolves -- Why the Risk Comes as a Surprise -- Systemic and Systematic Risk -- How Risk is Currently...