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Verlagsinfo: The goal of Thomas and Maurice’s Managerial Economics has always been, and continues to be, to teach students the economic way of thinking about business decision and strategy. This edition continues to develop critical thinking skills and provides students with a logical way of...
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: Erfolgsfaktoren im Dienstleistungsbereich -- Manfred Bruhn und Karsten Hadwich: Customer Relationship Management als Grundkonzept des … -- Sabine Fließ und Stefan Dyck: Kundenintegration - Das Management von Kundenintegrationsprozessen -- Rolf Weiber …: Anbieterintegration - Das Management der Wertkette des Konsumenten -- Werner Reinartz und Manuel Berkmann: Customer Engagement -- D …
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