1. Re-building University Capabilities: Public Policy Implications to Innovation and Technology -- 2. Re-building Universities Capabilities: Managerial Implications to Innovation and Technology -- 3. Re-building University Entrepreneurial Capabilities: A Theoretical Approach -- 4. Re-building...

Grundlagen und Strategien der Service Excellence -- Service Excellence -- Insights into Service Excellence -- Competing in the Future: How Can Firms Nurture Service Superiority -- Integrierte Kundenorientierung als Treiber der Service Excellence -- Werteorientierungen von BWL-Hochschullehrern...

Chapter 1. Bridging the Health Gap: Human-centered Approaches to Connect Clinical and Com-munity Care (Patricia Alafaireet) -- Chapter 2. The Change from Leadership to Leader-shift, The human-centered service design approach requires new leadership competencies in the health system (Karin...