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"Experience" in service : reconstructing an elusive concept through a multi-method triangulation
Fischer, Lukas - 2021
Persistent link: https://www.econbiz.de/10012653558
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From customer retention to a holistic stakeholder management system : living a vision
Huber, Margit (ed.); O'Gorman, Susanne (contributor) - 2008
Persistent link: https://www.econbiz.de/10014008635
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From Customer Retention to a Holistic Stakeholder Management System : Living a Vision
Huber, Margit (contributor); O’Gorman, Susanne (contributor) - 2008
Being the fourth in the series on Stakeholder Management books, the current volume looks back at the beginnings of Stakeholder Management and how it has since developed into a fully-fledged system over the last 20 years. It also highlights the importance of a benchmarking database generated from...
Persistent link: https://www.econbiz.de/10013520899
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Kundenintegration und Leistungslehre : integrative Wertschöpfung in Dienstleistungen, Solutions und Entrepreneurship
Fließ, Sabine (ed.); Haase, Michaela (ed.);  … - 2015
Persistent link: https://www.econbiz.de/10010506440
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Value co-creation strategy in the social commerce era
Hajli, Nick (ed.) - 2019
Persistent link: https://www.econbiz.de/10012202813
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Analysis and design of digital value co-creation networks: insights from digital platforms
Blaschke, Michael - 2020
Persistent link: https://www.econbiz.de/10012221765
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Service Value als Werttreiber : Konzepte, Messung und Steuerung
Bruhn, Manfred (ed.); Hadwich, Karsten (ed.) - 2014
Persistent link: https://www.econbiz.de/10010359585
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Service-dominant logic and sustainable development
Hogg, Johannes - 2021
Persistent link: https://www.econbiz.de/10012613551
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Special issue: revisiting value co-creation and co-destruction in tourism development
Cavagnaro, Elena (ed.); Michopoulou, Eleni (ed.);  … - 2021
Persistent link: https://www.econbiz.de/10012497209
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Essays on customer engagement strategies and tactics in business and consumer markets
Berkmann, Manuel - 2020
Persistent link: https://www.econbiz.de/10012298430