"Experience" in service : reconstructing an elusive concept through a multi-method triangulation
submitted by Lukas Fischer
| Year of publication: |
[2021]
|
|---|---|
| Authors: | Fischer, Lukas |
| Publisher: |
St. Gallen |
| Subject: | Verbraucherverhalten | Dienstleistung | Kundenwert | EDIS-5100 | Customer Experience | Service Experience | Consumer Experience | Co-Creation | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Experiment | Kundenintegration | Customer integration |
freely available
| Extent: | 1 Online-Ressource (circa 178 Seiten) |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift ; Aufsatzsammlung ; Graue Literatur ; Non-commercial literature |
| Language: | English |
| Thesis: | Dissertation, University of St. Gallen, 2021 |
| Other identifiers: | hdl:20.500.14171/109907 [Handle] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012653558