Grundlagen und Strategien der Service Excellence -- Service Excellence -- Insights into Service Excellence -- Competing in the Future: How Can Firms Nurture Service Superiority -- Integrierte Kundenorientierung als Treiber der Service Excellence -- Werteorientierungen von BWL-Hochschullehrern...

Why regulation? -- Where are we coming from?... -- Tempering the tyranny of market powers -- The public cause of exploitation -- The art of steering public resources towards the common interest - the supranational approach -- The art of sector-specific regulation in the internal market -- The...