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Customer value investment : formula for sustained business success
Mahajan, Gautam - 2008
Persistent link: https://www.econbiz.de/10004936857
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Voice of the customer : capture and analysis
Yang, Kai - 2008
Persistent link: https://www.econbiz.de/10004931206
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Relationships that enable enterprise change : leveraging the client-consultant connection
Carucci, Ron A.; Pasmore, William A. - 2002
Persistent link: https://www.econbiz.de/10004711115
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The mind of the customer : how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customer's success
Hodge, Richard; Schachter, Lou - 2006
Persistent link: https://www.econbiz.de/10004491168
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Competing for choice : developing winning brand strategies
Finskud, Lars - 2006 - Repr.
Persistent link: https://www.econbiz.de/10004504849
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Customer relationship management
Peelen, Ed - 2006 - 2. ed.
Persistent link: https://www.econbiz.de/10004508499
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Get noticed - get referrals : build your client base and your business by making a name for yourself
Lublin, Jill; Steisel, Mark - 2008
Persistent link: https://www.econbiz.de/10004540121
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The ultimate know-your-customer approach : using behavioural finance to retain and acquire wealthy clients
Pompian, Michael - 2007
Persistent link: https://www.econbiz.de/10004544794
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Up close & personal? : customer relationship marketing @ work
Gamble, Paul R. (contributor) - 2006 - 3. ed.
Persistent link: https://www.econbiz.de/10004863312