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The Oxford handbook of positive organizational scholarship
48
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
46
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
40
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
36
Micro approaches
36
The Routledge companion to organizational change
35
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31
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30
Change Management in der Praxis : Beispiele, Methoden, Instrumente
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Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
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Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
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Veränderungsprozesse erfolgreich gestalten
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Handbook of organization development
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Workplace innovation : theory, research and practice
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Principles of organizational behavior : the handbook of evidence-based management
22
Change Management Praxisfälle : Veränderungsschwerpunkte Organisation, Team, Individuum
21
Customer Relationship Management : the ultimate guide to efficient use of CRM
21
Excellence in Change : Wege zur strategischen Erneuerung
21
The organization of the future 2 : visions, strategies, and insights on managing in a new era
20
The value creating board : corporate governance and organizational behavior
20
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
19
Customer-centric marketing strategies : tools for building organizational performance
19
Praxishandbuch Change-Management : Einsatzfelder, Grenzen und Chancen
19
The Icfai University Press on change management : people perspectives
19
CSR und Organisationsentwicklung : die Rolle des Qualitäts- und Changemanagers
18
Kundenbeziehungen im Dienstleistungsbereich
18
Kundenorientierung im Touristikmanagement
18
Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
18
Nachhaltiges Change Management : interdisziplinäre Fallbeispiele und Perspektiven
18
Herausforderung Reorganisation : ein Leitfaden zur Einführung ganzheitlicher Geschäftsmodelle in kleinen und mittleren Unternehmen
17
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
17
Organizational behaviour in a global context
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Preparing for high impact organizational change : experiential learning and practice
17
Socio-economic intervention in organizations : the intervener-researcher and the SEAM approach to organizational analysis
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Handbook of research on customer engagement
16
Handbook of research on customer equity in marketing
16
Routledge companion to leadership and change
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
16
Change management ; Vol. 2
15
How to succeed in the digital age : strategies from 17 top managers
15
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ECONIS (ZBW)
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1
Enviroments factors influencing the management of key accounts in an Arab Middle Eastern context
AlHussan, Fawaz Baddar
;
Al-Husan, Faten Baddar
; …
- In:
Industrial marketing management : the international …
43
(
2014
)
4
,
pp. 592-602
Persistent link: https://www.econbiz.de/10010386449
Saved in:
2
Continuing the evolution of the selling process : a multi-level perspective
Borg, Susanne Wiatr
;
Young, Louise
- In:
Industrial marketing management : the international …
43
(
2014
)
4
,
pp. 543-552
Persistent link: https://www.econbiz.de/10010386460
Saved in:
3
Organization studies and hospitality management
Guerrier, Yvonne
- In:
The Sage handbook of hospitality management
,
(pp. 257-272)
.
2008
Persistent link: https://www.econbiz.de/10003756720
Saved in:
4
Relationship approach to marketing in service contexts : the marketing and organizational behavior interface
Grönroos, Christian
-
2009
Persistent link: https://www.econbiz.de/10003785142
Saved in:
5
Transformationale Führung und sozialer Austausch als Bedingungen interner Kundenorientierung
Pundt, Alexander
;
Nerdinger, Friedemann W.
- In:
Serviceorientierung im Unternehmen : Forum …
,
(pp. 375-398)
.
2010
Persistent link: https://www.econbiz.de/10003943276
Saved in:
6
The roles of cognitive machines in customer-centric organizations : towards innovations in computational organizational management networks
Nobre, Farley Simon
- In:
Technological, managerial and organizational core …
,
(pp. 653-674)
.
2012
Persistent link: https://www.econbiz.de/10009512854
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7
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
8
Trust and belonging in individual and organizational relationships
Allen, Kelly-Ann
;
Svendsen, Gert Tinggaard
;
Syed Marwan …
- In:
Strategic corporate communication in the digital age
,
(pp. 19-31)
.
2021
Persistent link: https://www.econbiz.de/10012491026
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9
How does perceived CSR toward employees influence customer orientation behavior : the moderating role of internal communication
Thinh-Van Vu
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 643-661)
.
2024
Persistent link: https://www.econbiz.de/10014564346
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10
Rebuilding trust within organizations
Reina, Dennis S.
;
Reina, Michelle L.
-
2008
Persistent link: https://www.econbiz.de/10003759239
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