Purpose: Prior studies on customer satisfaction research have focused on the private sector. However, few studies have looked at services of general interest. Methodology: Using a PLS-SEM methodology, we establish and adapt a theoretical model based on the well-known ECSI to the waste disposal...

Purpose: Increasing quantity and sources of data and their potential to fuel value-adding applications in Supply Chain Management (SCM) are of considerable importance for corporations. Methodology: We utilize a qualitative research design of semi-structured expert interviews. Findings: Utilizing...