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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Modern analysis of customer surveys : with applications using R
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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Stress-testing the banking system : methodologies and applications
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Fraud Management in Kreditinstituten : Praktiken, Verhinderung, Aufdeckung
12
Web 2.0 und soziale Netzwerke - Risiko oder strategische Chance? : Handlungsoptionen für die Zukunftsperspektive von Kreditinstituten
12
Financial innovation in retail and corporate banking
11
From customer retention to a holistic stakeholder management system : living a vision
11
Demographic Banking : demographische Entwicklung als Herausforderung für Kreditinstitute
10
Outsourcing in Kreditinstituten : regulatorische Vorgaben, erfolgreiche Umsetzung, effektive Prüfung
10
Bank strategy, governance and ratings : [a selection of papers from the 2010 conference of the European Association of University Teachers of Banking and Finance (otherwise known as the Wolpertinger conference)]
9
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
9
Management in Kreditinstituten und Unternehmen - ein Querschnitt aktueller Entwicklungen : Festschrift zum 70. Geburtstag von Henner Schierenbeck
9
Aspekte der Digitalisierung in Banken
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Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
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Kundenorientierung und Kundenservice in der Touristik : Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
8
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
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New issues in financial and credit markets
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Raiffeisen's footprint : the cooperative way of banking
8
Advances in banking technology and management : impacts of ICT and CRM
7
Risikomanagement im Handelsgeschäft : MaRisk, § 25a KWG, § 44 KWG-Prüfungen, Umsetzungsspielräume
7
Banking the world : empirical foundations of financial inclusion
6
New developments in financial modelling
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
6
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
6
Six Sigma in der Finanzbranche
6
The Basel capital accords in developing countries : challenges for development finance
6
Audit analytics in the financial industry
5
Chinese banking in Asia s market economies
5
Financial centres and international capital flows in the nineteenth and twentieth centuries
5
Handbook of partial least squares : concepts, methods and applications
5
Indian banking : the new vision
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Institutional diversity in banking : small country, small bank perspectives
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Macroprudential regulation and policy for the Islamic financial industry : theory and applications
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Readings in the Nigerian banking system
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Service Value als Werttreiber : Konzepte, Messung und Steuerung
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Contemporary issues in Islamic finance : principles, progress and prospects
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Ethik von Banken und Finanzen
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Globalization of financial institutions : a competitive approach to finance and banking
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Grundlagen des After Sales Marketing
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1
Customer acceptance of internet banking services in Greece : the case study of Alpha Bank
Makrēs, Miltiadēs
;
Koumaras, Harilaos
; …
- In:
Advances in banking technology and management : impacts …
,
(pp. 53-69)
.
2008
Persistent link: https://www.econbiz.de/10003606415
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2
A comparative study of banking services and customer satisfaction in public, private and foreign banks
Surabhi Singh
;
Arora, Renu
- In:
Challenges and trends in modern banking
,
(pp. 259-277)
.
2016
Persistent link: https://www.econbiz.de/10011516913
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3
Wege zum Kunden 2015
Schilling, Klaus
- In:
Web 2.0 und soziale Netzwerke - Risiko oder …
,
(pp. 59-64)
.
2011
Persistent link: https://www.econbiz.de/10009390091
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4
Comparative satisfaction measurement of ATMs vs Tellers
Bouranta, A.
;
Kouremenos, A.
;
Siskos, Yannis
- In:
New trends in banking management : with 42 tables
,
(pp. 37-52)
.
2002
Persistent link: https://www.econbiz.de/10001703783
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5
A study on marketing strategies of banking services during covid times
Ramakrishnan, Sheeja
;
Krishnan, Namitha
- In:
Repositioning business : a strategic response to …
,
(pp. 86-102)
.
2022
Persistent link: https://www.econbiz.de/10013183890
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6
Customers' perceptions of green banking : examining service quality dimensions in Bangladesh
Iqbal, Mehree
;
Nisha, Nabila
;
Raza, Syed Ali
- In:
Managerial strategies and solutions for business …
,
(pp. 1-20)
.
2017
Persistent link: https://www.econbiz.de/10011611281
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7
Beraterdämmerung? : Kritik an Anlageberatung durch Renegaten und Kunden
Langenohl, Andreas
- In:
Finanzmarktsoziologie : Entscheidungen, Ungewissheit …
,
(pp. 127-143)
.
2018
Persistent link: https://www.econbiz.de/10011749463
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8
Research on the financial education level of the banking consumers in the Republic of Moldova
Mistrean, Larisa
- In:
Contemporary challenges in social science management : …
,
(pp. 23-45)
.
2024
Persistent link: https://www.econbiz.de/10014557768
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Customer feedback metrics for marketing accountability
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Marketing accountability for marketing and …
,
(pp. 49-74)
.
2021
Persistent link: https://www.econbiz.de/10012653774
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10
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
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