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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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ECONIS (ZBW)
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Key dimensions of service systems in value-creating networks
Mele, Cristina
;
Polese, Francesco
- In:
The science of service systems
,
(pp. 37-59)
.
2011
Persistent link: https://www.econbiz.de/10009127323
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2
Local government and networking trends supporting sustainable tourism : some empirical evidence
Polese, Francesco
- In:
Cultural tourism and sustainable local development
,
(pp. 131-148)
.
2009
Persistent link: https://www.econbiz.de/10003816803
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3
The future of service is long overdue
Gummesson, Evert
-
2010
Persistent link: https://www.econbiz.de/10003968943
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4
The new service marketing
Gummesson, Evert
- In:
Marketing theory : a student text
,
(pp. 399-421)
.
2010
Persistent link: https://www.econbiz.de/10003950920
Saved in:
5
Customer-to-customer interaction in service development : a many-to-many approach
Gummesson, Evert
- In:
Involving customers in new service development
,
(pp. 77-97)
.
2006
Persistent link: https://www.econbiz.de/10003593202
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6
Case study research
Gummesson, Evert
- In:
The principles of knowledge creation : research methods …
,
(pp. 87-110)
.
2007
Persistent link: https://www.econbiz.de/10003697656
Saved in:
7
Service in a complex, value-creating network society
Gummesson, Evert
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 255-269)
.
2007
Persistent link: https://www.econbiz.de/10003595953
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8
Productivity, quality and relationship marketing in service operations
Gummesson, Evert
- In:
Handbuch Dienstleistungsmanagement : von der …
,
(pp. 851-872)
.
2001
Persistent link: https://www.econbiz.de/10001599042
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9
eCRM and hCRM : martial rivalry or marital bliss?
Gummesson, Evert
- In:
eCRM - Electronic Customer Relationship Management : …
,
(pp. 109-127)
.
2001
Persistent link: https://www.econbiz.de/10001578799
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10
Internal marketing in the light of relationship marketing and network organizations
Gummesson, Evert
- In:
Internal marketing : directions for management
,
(pp. 27-42)
.
2000
Persistent link: https://www.econbiz.de/10001581413
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