Narrow search
Showing 1 - 10 of 796
Cover Image
Präventionsmaßnahmen des Beschwerdemanagements gegen Kundenabwanderung : die Beschwerdeabteilung als wirksames Churn-Management
Köhler, Thorsten - In: Kundenabwanderung : Früherkennung, Prävention, …, (pp. 313-329). 2009
Persistent link: https://www.econbiz.de/10003887087
Cover Image
Customer experience in the telecommunications industry : assumptions and perspectives
Chorvatova, Bianka; Miklosik, Andrej - In: Business threats and opportunities in the Western Balkans, (pp. 30-44). 2021
Persistent link: https://www.econbiz.de/10013186610
Cover Image
Kundenloyalitätsmanagement bei Banken
Braunmüller, Bernhard; Hamele, Thomas - In: Kundenabwanderung : Früherkennung, Prävention, …, (pp. 255-267). 2009
Persistent link: https://www.econbiz.de/10003887061
Cover Image
Möglichkeiten des Data Minings zur Ermittlung von Kündigungsprognosen
Schwarz, Joachim; Buchkremer, Rüdiger; Mommers, Markus - In: Markt- und Absatzprognosen : Modelle, Methoden, Anwendung, (pp. 223-244). 2015
Persistent link: https://www.econbiz.de/10010488962
Cover Image
Churn Management - Herausforderungen für den Handel
Papenhoff, Heike; Lübke, Karsten - In: Effektives Customer Relationship Management : …, (pp. 161-170). 2017
Persistent link: https://www.econbiz.de/10011599191
Cover Image
Customer relationship management : review of technology impact and use cases
Yerpude, Samir; Rautela, Sonica - In: Digital transformation, strategic resilience, cyber …, (pp. 87-99). 2023
Persistent link: https://www.econbiz.de/10014428103
Cover Image
Digital ecosystem : how companies can achieve a sustainable competitiveness in the future and the digital age
Grieder, Hermann; Schwaferts, Dino - In: Digitalisierung und andere Innovationsformen im …, (pp. 41-62). 2019
Persistent link: https://www.econbiz.de/10012212337
Cover Image
Customer feedback metrics for marketing accountability
Haan, Evert de; Verhoef, Peter C.; Wiesel, Thorsten - In: Marketing accountability for marketing and …, (pp. 49-74). 2021
Persistent link: https://www.econbiz.de/10012653774
Cover Image
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari; Pandjaitan, Dorothy Haratua Rouly - In: The future opportunities and challenges of business in …, (pp. 205-209). 2020
Persistent link: https://www.econbiz.de/10012311274
Cover Image
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed; Yazar, Evrim Erdoğan - In: Digital transformation and new approaches in trade, …, (pp. 257-283). 2022
Persistent link: https://www.econbiz.de/10013448702