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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Supply chain, logistics and operations management
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Application of operations research (OR) in disaster relief operations (DRO), part I and part II
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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Data science and innovation in supply chain management : how data transforms the value chain
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Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
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Dynamic supply chain alignment : a new business model for peak performance in enterprise supply chains across all geographies
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Dimensionen der Logistik : Funktionen, Institutionen und Handlungsebenen
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Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
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International supply chain management and collaboration practices
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Innovative supply chain optimization models with multiple uncertainty factors
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Strategies and tactics in supply chain event management
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Sustainable supply chain management : practical ideas for moving towards best practice
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Customer Relationship Management : the ultimate guide to efficient use of CRM
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Supply Chain Network Management : Gestaltungskonzepte und Stand der praktischen Anwendung
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LISS 2012 ; Vol. 1
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Supply chain coordination under uncertainty
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Supply chain optimization, management and integration : emerging applications
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Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
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Customer-centric marketing strategies : tools for building organizational performance
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Agri-food chain relationships
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Data science in maritime and city logistics : data-driven solutions for logistics and sustainability
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Die Supply Chain von morgen : Lieferfähigkeit im globalen Unternehmen ; digitaler Tagungsband zur 8. Paderborner Frühjahrstagung ; [29. März 2006]
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Global logistics : new directions in supply chain management
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Kundenbeziehungen im Dienstleistungsbereich
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Kundenorientierung im Touristikmanagement
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Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
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Dynamics in Logistics : First International Conference, LDIC 2007 Bremen, Germany, August 2007, Proceedings
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Entscheidungsprobleme im Supply Chain Management : quantitative Lösungsansätze für den Mittelstand
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Global supply chains, standards and the poor : how the globalization of food systems and standards affects rural development and poverty
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Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
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Strategic information systems ; Vol. 2
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Supply chain risk : a handbook of assessment, management, and performance
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Erfolg kommt von innen : 26. Deutscher Logistik-Kongress Berlin ; [21. - 23.10.2009, InterContinental Berlin, Schweizerhof Berlin] ; Kongressband
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Handbook for supply chain risk management : case studies, effective practices, and emerging trends
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Handbook of research on customer engagement
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Handbook of research on customer equity in marketing
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1
Supply Chain Management und Customer Relationship Management : Prozessmodellierung für Extended Enterprises
Kugeler, Martin
- In:
Prozessmanagement : ein Leitfaden zur …
,
(pp. 455-488)
.
2008
Persistent link: https://www.econbiz.de/10003728685
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Best practice in leveraging e-business technologies to achieve business agility
Sabri, Ehap H.
- In:
Selected readings on information technology and …
,
(pp. 164-185)
.
2009
Persistent link: https://www.econbiz.de/10003759515
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Enabling partner management by integrating customer relationship management and supply chain management
Peiter, Wolfgang
;
Selk, Bernhard
- In:
Management globaler Wertschöpfungsketten : …
,
(pp. 32-46)
.
2008
Persistent link: https://www.econbiz.de/10003770283
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4
Konzepte des Supply-Chain-Managements - CPFR als unternehmensübergreifende Lösung
Seifert, Dirk
- In:
Handbuch Handel : Strategien - Perspektiven - …
,
(pp. 781-794)
.
2006
Persistent link: https://www.econbiz.de/10003276191
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5
Multi-channel supply chain design in B2C electronic commerce
Chiang, Wei-yu Kevin
;
Chhajed, Dilip
- In:
Supply chain optimization
,
(pp. 145-168)
.
2005
Persistent link: https://www.econbiz.de/10003332411
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6
Sevice facility location and design with pricing and waiting-time considerations
Pangburn, Michael S.
;
Stavrulaki, Euthemia
- In:
Supply chain optimization
,
(pp. 209-241)
.
2005
Persistent link: https://www.econbiz.de/10003332418
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7
The customer relationship management process
Lambert, Douglas M.
- In:
Supply chain management : processes, partnerships, …
,
(pp. 25-52)
.
2008
Persistent link: https://www.econbiz.de/10003859333
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8
The right path to SCM-CRM integration
Mason, Charlotte H.
;
Roth, Aleda V.
- In:
Handbook of research on enterprise systems
,
(pp. 134-151)
.
2009
Persistent link: https://www.econbiz.de/10003849137
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9
Markt- und kundenorientierte Supply Chain Management-Kompetenzen
Boutellier, Roman
;
Wagner, Stephan M.
- In:
Kompetenzen für Supply Chain Manager : mit 8 Tabellen
,
(pp. 99-108)
.
2007
Persistent link: https://www.econbiz.de/10003406157
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10
Kundenkompetenz als Schlüsselfaktor des SCM bei Swisscom Mobile
Jungo, Adrian
;
Drenth, Randy
- In:
Kompetenzen für Supply Chain Manager : mit 8 Tabellen
,
(pp. 109-117)
.
2007
Persistent link: https://www.econbiz.de/10003406163
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