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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Cases in Strategy and Management
8
Tourism management : research, policies, practice
8
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Journal of vacation marketing : an international journal
6
The international journal of human resource management
6
Cases on innovations in educational marketing : transnational and technological strategies
5
International journal of productivity and quality management : IJPQM
5
Journal of travel and tourism marketing
5
Public relations campaigns
5
Family enterprise in the Asia Pacific : exploring transgenerational entrepreneurship in family firms
4
Global business and organizational excellence : a review of research & best practices
4
Harvard-Business-Manager : das Wissen der Besten
4
International journal of managing projects in business
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Qualitative research in accounting & management : QRAM
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
The learning organization : TLO ; the international journal of critical studies in organizational learning
4
The service industries journal
4
Bridging tourism theory and practice
3
European journal of marketing : EJM
3
Harvard business review : HBR
3
International journal of nonprofit & voluntary sector marketing
3
International journal of services technology and management
3
Journal of Asia Pacific business
3
Journal of air transport management
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Nonprofit management & leadership
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Organization : the critical journal of organization, theory and society
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Premier reference source
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Qualitative research in organizations and management : an international journal
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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ECONIS (ZBW)
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1
Student engagement in online learning environments : a case study
Wood, Anthony
- In:
People and places in project management research
,
(pp. 187-197)
.
2017
Persistent link: https://www.econbiz.de/10011615688
Saved in:
2
Corporate volunteering : a case study centred on the motivations, satisfaction and happiness of company employees
Paço, Arminda M. Finisterra do
;
Nave, Ana Cláudia
- In:
Employee relations
35
(
2013
)
5
,
pp. 547-559
Persistent link: https://www.econbiz.de/10009792078
Saved in:
3
The role of leaders in internal marketing
Wieseke, Jan
;
Ahearne, Michael
;
Lam, Son K.
;
Dick, Rolf van
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 123-145
Persistent link: https://www.econbiz.de/10003820612
Saved in:
4
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
5
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
6
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
7
Business success through service excellence
Clark, Moira
;
Baker, Susan
-
2004
Persistent link: https://www.econbiz.de/10001805938
Saved in:
8
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
9
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
10
Measuring service quality in apparel retailing : a study in the state of Andhra Pradesh
Bhaskar, N. Udaya
;
Devi, P. Uma Maheswari
;
Shekhar, B. Raja
- In:
International journal of economics and management …
1
(
2011
)
1
,
pp. 80-88
Persistent link: https://www.econbiz.de/10009503527
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