Business success through service excellence
Moira Clark and Susan Baker
| Year of publication: |
2004
|
|---|---|
| Authors: | Clark, Moira ; Baker, Susan |
| Publisher: |
Amsterdam [u.a.] : Elsevier Butterworth-Heinemann |
| Subject: | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Benchmarking |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XIV, 199 S. graph. Darst. 24cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Fallstudie ; Case study |
| Language: | English |
| Notes: | Includes bibliographical references and index Formerly CIP |
| ISBN: | 0-7506-6085-6 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001805938