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Special issue: From value creation to customer satisfaction loyalty and brand equity
Dahlgaard-Park, Su Mi (contributor) - 2011
Persistent link: https://www.econbiz.de/10009504085
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Enhancing customer experience in the service industry : a global perspective
Altinay, Levent (ed.); Poudel, Surya (ed.) - 2016
Persistent link: https://www.econbiz.de/10011419571
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Special issue: e-Service : quality, satisfaction, behaviors and loyalty
Dahlgaard, Jens Jörn (contributor) - 2012
Persistent link: https://www.econbiz.de/10009625488
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Special issue: Relationship quality and customer satisfaction in service contexts
Dahlgaard-Park, Su Mi (contributor) - 2013
Persistent link: https://www.econbiz.de/10010125957
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Kundenmanagement als Erfolgsfaktor : Grundlagen des Tourismusmarketing
Hinterhuber, Hans H. (ed.); Bieger, Thomas (contributor) - 2004
Persistent link: https://www.econbiz.de/10001810504
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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The effects of O2O service factors on sequel service adoption : O2O service quality dimensions and perceived fit
Kang, Dayoung; Kim, Seongcheol - 2018
quality, and reliability and empathy of offline service quality were significant antecedents of satisfaction with the O2O … service. For Case 2, efficiency of online service quality, ubiquity of O2O-specific service quality, and empathy were found to …
Persistent link: https://www.econbiz.de/10012005454
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Kundenzufriedenheit und Kundenbindung als strategische Zielgrößen im Marketing
Drees, Norbert (ed.); Schiller, Sören (contributor);  … - 2008
Persistent link: https://www.econbiz.de/10013424799
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The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias - 2015
Persistent link: https://www.econbiz.de/10011312793
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Special issue: BALAS (Business Association for Latin American Studies)
Brenes, Esteban B. (contributor) - 2009
Persistent link: https://www.econbiz.de/10003866434