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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan - 2017
Persistent link: https://www.econbiz.de/10011705406
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Effects of critical incidents on consumer satisfaction
Friman, Margareta - 2000
Persistent link: https://www.econbiz.de/10001487443
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Customer happiness : essays on happiness and its relation to comsumption
Niedermeier, Anna - 2015
Persistent link: https://www.econbiz.de/10013427492
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Public Reporting von Krankenhausqualitätsdaten - Betrachtungen aus der Nutzerperspektive
Kolb, Benjamin - 2019
Persistent link: https://www.econbiz.de/10012060845
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Selected essays on advertising research and customer relationship management
Schirmer, Nadine Andrea - 2014
Persistent link: https://www.econbiz.de/10011340453
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Managing innovations in the digital age : contributions from a business process management perspective
Frank, Leonhard - 2018
Persistent link: https://www.econbiz.de/10012178087
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Delighted and satisfied customers through service excellence
Giese, Andreas - 2016
Persistent link: https://www.econbiz.de/10011750452