Delighted and satisfied customers through service excellence
submitted by: Andreas Giese ; 1st supervisor: Professor Dr. Matthias H.J. Gouthier, 2nd supervisor: Professor Dr. Ronald Gleich
| Year of publication: |
[2016?]
|
|---|---|
| Authors: | Giese, Andreas |
| Other Persons: | Gouthier, Matthias (degree supervisor) ; Gleich, Ronald (degree supervisor) |
| Publisher: |
[Oestrich-Winkel] |
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | ix, 218, V Seiten 21 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift ; Sammlung ; Collection of articles written by one author ; Sammelwerk ; Collection of articles of several authors |
| Language: | English |
| Thesis: | Dissertation, EBS Universität für Wirtschaft und Recht, Business School, 2016 |
| Notes: | Date of 2nd submission: June 2016 Enthält 5 Essays aus verschiedenen Publikationen |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011750452