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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan - 2017
Persistent link: https://www.econbiz.de/10011705406
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Effects of critical incidents on consumer satisfaction
Friman, Margareta - 2000
Persistent link: https://www.econbiz.de/10001487443
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Consumer reviews and social media marketing
Baum, Daniela - 2014 - 1. ed.
Persistent link: https://www.econbiz.de/10010488091
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Customer happiness : essays on happiness and its relation to comsumption
Niedermeier, Anna - 2015
Persistent link: https://www.econbiz.de/10013427492
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Organic food market in India : supply chain governance and consumer behavior
Nandi, Ravi - 2015
Persistent link: https://www.econbiz.de/10013268269
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Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie - 2018
Persistent link: https://www.econbiz.de/10012020297
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Financial markets, marketing, and information sharing : three essays in industrial organization
Wallace, Rodney B. - 2000
Persistent link: https://www.econbiz.de/10001667455