One important conquest of the XXI Century is the fact that Higher Education is available for a large amount of the population. This is important also for countries and regions due to the emphasis on the development of literature on knowledge and innovation as a motor for the development of...

Our paper is based on the qualitative content analysis (Gläser/Laudel 2010) of expert interviews with IT managers in German speaking countries. Drawing also from organisational development processes we have been carrying out, we analyse how the tension between the service function of IT as...