Purpose: Prior studies on customer satisfaction research have focused on the private sector. However, few studies have looked at services of general interest. Methodology: Using a PLS-SEM methodology, we establish and adapt a theoretical model based on the well-known ECSI to the waste disposal...

Purpose: Increasing quantity and sources of data and their potential to fuel value-adding applications in Supply Chain Management (SCM) are of considerable importance for corporations. Methodology: We utilize a qualitative research design of semi-structured expert interviews. Findings: Utilizing...

Purpose: Recently, big data has received considerable industrial and academic attention. Social media(SM) are becoming reliable big data sources that include various information such as customer’s opinions, product reviews and trends. However, the supply chain management (SCM) field has been...

The research papers published in this reader were presented to an audience of academicians and practitioners at the 2011 Global Business Management Research Conference at Fulda University. The conference was conducted under the topic “Recent Developments in Business Management Research in an...