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Service productivity as mutual learning
Grönroos, Christian
;
Ojasalo, Katri
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 296-311
Persistent link: https://www.econbiz.de/10011400704
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Value-based sales process adaption in business relationships
Viio, Paul
;
Grönroos, Christian
- In:
Industrial marketing management : the international …
43
(
2014
)
6
,
pp. 1085-1095
Persistent link: https://www.econbiz.de/10010410579
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