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The revitalising effect of ISO 9001 on dissatisfied customers

Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864

Persistent link: https://www.econbiz.de/10010393804

FinTech and the customer experience : how to embrace change in macedonian banking industry?

Hristova, Snezhana; Stevčevska-Srbinoska, Dušica; … - In: AICEI proceedings 17 (2022), pp. 208-216

Over the last decade, modern, disruptive innovation and FinTech services have been developing rapidly and are becoming widely used in the banking industry, thereby transforming financial services for customers with both positive and negative implications. Our paper contributes to identifying the...

Persistent link: https://www.econbiz.de/10014229915

Antecedents of continuous usage intention of mobile banking services from the perspective of DeLone and McLean model of information system success

Al-Ghazali, Basheer Mohammed; Rasli, Amran Md; Bin … - In: International journal of economics and financial issues … 5 (2015) 1, pp. 13-21

Persistent link: https://www.econbiz.de/10011660617

Attitudes and preferences of different consumer generations towards the Internet and mobile banking in the Republic of Croatia - empirical research

Krajnović, Aleksandra; Zdrilić, Ivica; Kadija, Valentino - 2020

Persistent link: https://www.econbiz.de/10012602469

Customer continuance intention toward digital banking applications

Indrawati; Pradhina, N. P.; Pillai, S. K. B. - In: Understanding digital industry : proceedings of the …, (pp. 103-107). 2020

Persistent link: https://www.econbiz.de/10012226073

Digital banking in the new era : exploring customers' attitudes

Valsamidis, Stavros; Tsourgiannis, Lambros; Pappas, … - In: Business performance and financial institutions in …, (pp. 91-104). 2020

The digitalization of banking sector is a direct consequence of the overall digitalization of the economy. Today's demand is anytime anywhere banking. This requires innovative, robust, secure, optimized and ready to meet the expectations of empowered and tech-savvy customers. As a result of...

Persistent link: https://www.econbiz.de/10012322030

Online vs offline banking

Papadopoulou, Zoe; Valsamidis, Stavros; Petasakis, Ioannis - In: The changing financial landscape : financial …, (pp. 219-235). 2021

analysis by collecting quantitative data through structured questionnaires from 200 bank customers. The overall evaluation …

Persistent link: https://www.econbiz.de/10012805662

Influence of perceived quality of mobile payment application towards loyalty

Sandyopasana, T. N.; Alif, M. Gunawan - In: Understanding digital industry : proceedings of the …, (pp. 163-167). 2020

Persistent link: https://www.econbiz.de/10012226340

Multivariate hybrid pathways for creating exceptional customer experiences

Thomas, Ashish - In: Business process management journal 23 (2017) 4, pp. 822-829

Persistent link: https://www.econbiz.de/10011723281

Information technology investment and digitization to improve banking performance

Trimeranti, Maiza; Gamayuni, Rindu Rika; Tri Joko Prasetyo - In: The future opportunities and challenges of business in …, (pp. 66-69). 2020

Persistent link: https://www.econbiz.de/10012310724

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